How far is Meliora from Fifth Avenue?
Meliora is located 4 blocks from Fifth Avenue, the main tourist area of Playa del Carmen where you will find restaurants, bars, shops and entertainment.
How far is Meliora from the beach?
Meliora is located 4 blocks from the beach.
How do I get to the hotel from Cancun International Airport?
Distance: 57 km (35.4 miles)
Estimated time: 60 minutes
The most economical way to travel from the airport to Playa del Carmen is by ADO bus.
- Departures every 40 minutes
- Approximate schedule: 08:00 am – 12:00 midnight
- Tickets can be purchased directly at the airport ticket counter
- No advance reservation is required
The bus arrives at the ADO tourist terminal on Fifth Avenue and Juárez Avenue, located about one block from the hotel.
More information:
www.ado.com.mx
How far is Meliora from the Cozumel ferry terminal?
Meliora is located 11 blocks walking distance from the ferry terminal.
2. Rooms and Amenities
Do the rooms have a kitchen?
Yes. All apartments feature a fully equipped kitchen, including:
- Stove
- Coffee maker
- Microwave
- Toaster
- Blender
- Kitchen utensils
Do the rooms have air conditioning?
Yes. All rooms have air conditioning and a ceiling fan.
Is there a safe in the room?
Yes. All rooms include a safety deposit box.
Do the rooms have a balcony or terrace?
All units have a balcony.
How many guests can stay in each apartment?
Capacity depends on the apartment type:
- Deluxe Studio and Superior: up to 2 guests
- Premium: up to 3 guests
- Master: up to 5 guests
Are children allowed in the rooms?
Yes. In Deluxe and Superior rooms there is one king-size bed, and one child up to 5 years old can stay sleeping in the same bed.
It is not possible to add a sofa bed in these rooms.
3. Hotel Facilities
Does the hotel have a rooftop pool?
Yes. The building has an outdoor rooftop swimming pool.
Rooftop hours:
08:00 am – 10:00 pm
Does the hotel have a gym?
Yes. The building includes a gym available for guest use.
Does the hotel have an elevator?
Yes. The building has 2 elevators.
Is there internet at the hotel?
Yes. WiFi is available in all areas of the building and in the apartments.
Is parking available?
The building offers parking, but spaces are limited and subject to availability.
Parking spaces are assigned upon arrival.
If parking is not available, the reception staff will suggest nearby options.
4. Hotel Services
Is there a 24-hour reception?
Yes. Meliora has a 24-hour front desk to assist guests.
If we arrive before check-in, can we leave our luggage?
Yes. We offer luggage storage before check-in and after check-out, if needed.
Does Meliora have a bar or restaurant?
No. The building does not have a bar or restaurant, but it is located just a few minutes from many restaurants and cafés on Fifth Avenue.
How can I request transfers or excursions?
For information or reservations for transfers and excursions, please send an email to:
info@melioraplaya.com
5. Reservations and Payments
Is the price on the website the best available?
Yes. On our official website we offer a Best Price Guarantee, so you will find better rates than on other booking platforms.
Why book directly on our website?
Booking directly allows you to:
- Get better rates
- Access exclusive offers
- Receive direct assistance from the hotel
How does the booking engine work?
Our booking engine is easy, fast and secure.
You can:
- Check availability, rates and conditions
- View prices without entering personal data
Payment is made upon arrival at the hotel.
Accepted payment methods:
- Credit card
- Debit card
- Mexican pesos
- S. dollars
6. Invoicing
Can I request an invoice (CFDI)?
Yes. If you require a CFDI invoice, please send us an email before making the reservation, even if you plan to book through the hotel’s booking engine.
This will allow us to offer an alternative that complies with current Mexican tax regulations.
